JACOB
SCHMIDT
about.
Designer | Scholar | Artist
My name is Jacob Schmidt, and I am currently pursuing a degree in User Experience Design with a minor in Digital Marketing at DePaul University in Chicago, IL. I am drawn to using visual design to shape user behavior and engagement for branding and marketing. My focus is to identify pain-points and opportunities order to increase user experience.
Resume
Experience
Eataly Chicago
July 2023 - Present
Service Associate
Chicago, IL
Create an immersive experience for customers at varying food stations in a brisk work environment.
Organized, designed, and plated food displays to maintain brand standards, ensuring that they aligned with Eataly's brand image, leading to positive recognition from various leads across multiple departments.
Worked with pastry, event planning, and operational departments to deliver smooth service flows during high-volume-traffic events and promotions.
Adapted to high-stress and demand situations, including sudden changes in availability of products, food allergy restrictions, and other circumstances by finding solutions that still maintained positive customer experiences and work flow.
DePaul University Athletics
December 2022 - June 2023
Food Runner
Chicago, IL
Supported DePaul Athletics’ Food Specialist by streamlining food services through various preparation and organization of fresh foods to contribute to the overall health and recovery of student athletes.
Managed inventory for multiple food stations, accurately tracked supplies and implemented a proactive restocking system that supported a constant flow of food consumption from student athletes.
Maintained industry cleaning and sanitation standards, that also aligned with university health and safety protocols to contributing to a safe and welcoming environment for all student-athletes and university staff
Tropical Smoothie Cafe
December 2022 - June 2023
Shift Leader
Carol Stream, IL
Led shift operations and trained new team members. Pushed brand standards, service protocols, and food preparation techniques, to create a knowledgeable, efficient, customer-focused team.
Optimized closing and opening procedures to improve shift transitions, including completing morning checklists and inventory tracking in addition to night closing checklists.
Managed large-scale catering orders for community outreach and business events. Coordinated with clients on details and to ensure accurate, timely food and experience that aligned with the Tropical Smoothie brand quality and standards.